Refund & Return Policy
We want you to be completely satisfied with your purchase. If something isn’t right, here’s how we handle refunds and returns in accordance with UK consumer law.
Refund Eligibility
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Items can be returned within 14 days of delivery in line with UK law (Consumer Contracts Regulations).
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To qualify for a return/refund:
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The item must be unused, in its original condition, and in the original packaging.
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Proof of purchase (such as your order confirmation) is required.
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Non-Returnable Items
Certain products cannot be returned for hygiene or supplier reasons, including:
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Personal care and hygiene items.
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Consumables (e.g., food, beverages, perishables).
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Customized or personalized products.
Damaged / Wrong Items
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If you receive a damaged, faulty, or incorrect product, please contact us within 7 days of delivery.
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Provide clear photos of the product and packaging so we can assess the issue.
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Once verified, we will arrange a replacement or full refund at no additional cost to you.
Return Shipping
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Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrectly supplied.
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To reduce unnecessary shipping costs, in many cases we may:
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Offer a partial refund.
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Send a replacement item without requiring a return.
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This will depend on the supplier’s return policies and approval.
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Refund Processing
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Once your return is approved, refunds will be processed back to your original payment method.
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider